Macy Britt

With the knowable and skills acquired, I was asked to represent our outside sales towards the ropes rescue and adventure course industries.

• Researched potential clients, identified decision makers and developed relationships with them.
• Maintained knowledge of current product offerings and pricing structures.
• Managed accounts by providing solutions that best fit the customer's needs.
• Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
• Responded promptly to customer inquiries via phone or email.
• Created detailed reports on customer inquiries, complaints, account updates.
• Analyzed customer feedback to improve products and services.
• Managed client accounts including billing inquiries, account updates.
• Maintained accurate records of all customer contact attempts and account updates in the database system as they were done.
• Developed and maintained strong client relationships to drive sales growth.

Successfully integrated previous warehouse experience into customer service role for a comprehensive understanding of company operations.

• Answered incoming calls and emails, providing frontline customer support or assistance with inquiries and provided accurate information regarding products and services.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor while resolving complaints in a timely manner.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Entered requests to adjusted bills and refunded money or set up products return to resolve customers' item or billing complaints.

Developed a diverse skill set through hands-on learning in all warehouse operations.

Receiving:

• Received, tracked, and moved incoming inventory shipments from loading dock to designated areas within warehouse.
• Coordinated cargo unloading with other workers to achieve efficient and safe transportation using hand-trucks, pallet jacks, and forklifts.
• Collaborated with other movers when loading large equipment to prevent potential accidents.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• Clearly identified all items received by labeling items with appropriate part number and bin location.

Shipping:

• Followed established guidelines for picking and packing orders accurately with triple checks on all items quantity and quality before shipping.
• Operated scanners, computers, and other equipment to track and process package weight and dimensions to ship economically.
• Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
• Ensured packages are properly sorted and labeled for pickup by the appropriate carriers.

Inventory:

• Performed cycle counts to maintain accurate inventory records and made adjustments to digital records as needed.
• Identified discrepancies between physical count and computer data.
• Organized warehouse space for efficient storage of products.
• Investigated any reported problems regarding shipping errors, damages, and products not found in their proper location.
• Collaborated closely with other departments on special projects as needed.

Demonstrated natural ability to oversee multiple positions while ensuring a balanced work environment.

• Coached, mentored and trained team members in order to improve their job performance.
• Established processes to ensure efficient workflow throughout the organization.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Monitored staff performance and addressed issues.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Balanced daily transactions manually.
• Resolved customer complaints in a professional manner.

Acquired customer service capabilities, instilling the ability to work efficiently in a high pressure situation.

• Assisted customers with menu selections, answered questions and made recommendations.
• Processed payments accurately and efficiently while maintaining a balanced cash drawer.
• Received orders over the phone, and in person.
• Resolved customer inquiries and complaints effectively, ensuring high satisfaction rates.
• Collaborated with kitchen staff to streamline ordering workflow for increased efficiency.
• Stocked shelves, counters and tables with merchandise as needed.
• Provided customers with accurate product information such as pricing, ingredients.
• Organized take-out orders for pickup or delivery services.
• Maintained cleanliness of work environment including counter areas and dining area.