MACY CHILES
Louisville,MS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Admissions Supervisor & Patient Accounts
Winston Medical Center
10.2014 - Current
- Transcribing physician orders; scanning and importing medical records; maintained unit supply; determining necessity within established guidelines for immediate attention for patient conditions of emergent nature; Submitting documentation to insurance for prior authorization; collaborated with various levels of staff and management to ensure maximum efficiency and compliance with guidelines; responded to patient complaints; ensured coordination between patients, families, and medical staff; operation of switchboard; accurately reviewing and updating patient demographics and insurance information; collecting payments for services rendered; maintaining patient accounts; creating work schedule
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Implemented project management techniques to overcome obstacles and increase team productivity
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
Embalmer
Porter Funeral Home
08.2019 - 05.2022
- Prepared remains for services, viewings and cremations.
- Completed incisions to withdraw blood and waste and inserted embalming fluid with pump.
- Adhered to health and sanitation laws for all embalming processes.
- Sutured incisions with meticulous precision and attention to detail.
- Utilized embalming techniques to restore deceased bodies to suitable conditions for viewing.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Applied Science - Funeral Service And Mortuary Science
East Mississippi Community College
Scooba, MS05.2022
Certified Crematory Operator -
National Funeral Directors Association
Scooba, MS03.2022
Skills
- Skills & Abilities
- Preparing, managing, and assembling patient charts while maintaining patient confidentiality
- Transcribed physician orders and communicated with insurance companies to ensure prior authorization for procedures
- Efficient in Microsoft Office
- Medical Terminology Proficiency
- Employee Timesheet Processing
- Financial Counseling
- Understanding of Insurance Options
Timeline
Embalmer
Porter Funeral Home
08.2019 - 05.2022
Admissions Supervisor & Patient Accounts
Winston Medical Center
10.2014 - Current
Associate of Applied Science - Funeral Service And Mortuary Science
East Mississippi Community College
Certified Crematory Operator -
National Funeral Directors Association
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