Macy Curtis-Luck
La Crosse,WI
Summary
Dedicated case manager skilled in problem-solving, critical thinking, and conflict resolution. Achieved positive client outcomes by implementing tailored care plans and fostering strong relationships.
Overview
8
8
years of professional experience
Work History
Case Manager
Family and Children's Center
La Crosse, WI
07.2022 - 06.2025
- Developed and implemented individualized care plans for clients, ensuring tailored support services.
- Coordinated multidisciplinary team meetings to enhance communication and streamline service delivery.
- Monitored client progress, adjusting interventions based on assessments and feedback from stakeholders.
- Facilitated crisis intervention sessions to address immediate needs and establish safety plans.
- Trained and mentored junior case managers, promoting best practices in client management strategies.
- Advocated for clients' rights within various systems, enhancing access to essential services and supports.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Administrative Assistant
Family and Children's Center
La Crosse, WI
12.2021 - 07.2022
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Implemented office procedures that increased overall productivity and streamlined operations.
- Trained new administrative staff on company policies and software applications, fostering team cohesion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
Certified Nursing Assistant
Bethany St. Joseph Care Center
La Crosse, WI
10.2017 - 12.2021
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient rooms and common areas.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Provided emotional support to patients and families during challenging situations.
- Trained new staff on best practices for patient care and safety protocols.
- Documented patient progress accurately in electronic health records systems.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Bachelor of Science - Psychology
University of Wisconsin, La Crosse
La Crosse, WI12-2020
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Critical thinking
Timeline
Case Manager
Family and Children's Center
07.2022 - 06.2025
Administrative Assistant
Family and Children's Center
12.2021 - 07.2022
Certified Nursing Assistant
Bethany St. Joseph Care Center
10.2017 - 12.2021
Bachelor of Science - Psychology
University of Wisconsin, La Crosse