Macy Dermer
Sydney Candle Company
Niles,OH
10
years of professional experience
Dedicated and dependable professional with experience in remote customer service, administrative support, and early childhood education. Known for providing exceptional customer service, building strong relationships, and staying organized in fast-paced environments. Skilled at managing multiple priorities with accuracy and professionalism while working independently or as part of a collaborative team.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Work History
Remote Customer Service Representative
8 Months- Delivered prompt, professional email support, fostering positive customer experiences.
- Processed customer orders in Shopify, handling cancellations, refunds, exchanges, and modifications efficiently.
- Manage customer orders using Shopify, including cancellations, refunds, exchanges, and order modifications.
- Directed customers to appropriate team members for further assistance.
- Collaborate with team members to resolve customer concerns and improve overall service quality.
- Partnered with team members to resolve customer concerns, enhancing service quality.
Administrative Assistant
3 Years 4 Months- Coordinated meetings, schedules, and administrative communications.
- Prepared payroll time summaries and entered data accurately to ensure timely payroll processing.
- Coordinated meetings and schedules, facilitating effective communication among staff and stakeholders.
- Supported teachers with lesson planning and documentation, enhancing classroom organization and daily operations.
- Managed multiple priorities while maintaining efficiency and organization.
Lead Head Start Preschool Teacher
4 Years 2 Months- Planned and implemented developmentally appropriate curriculum aligned with Head Start Performance Standards.
- Established safe, engaging, inclusive classroom environment that fostered school readiness.
- Conducted developmental assessments and maintained detailed student documentation.
- Developed strong partnerships with families through consistent communication and active family engagement.
- Supervised classroom staff and coordinated with multidisciplinary teams to address children's individual needs.
- Ensured compliance with Head Start regulations, licensing requirements, and classroom health and safety standards.
Early Head Start Teacher
5 Months- Facilitated individualized learning experiences to promote developmental growth in infants and toddlers.
- Created nurturing, safe, and structured classroom environment to support optimal learning.
- Built positive partnerships with families to support children's growth and development.
- Conducted developmental observations and screenings, ensuring accurate documentation for child progress tracking.
Education
Bachelor of Science - Human Services
Associate of Applied Science - Early Childhood Education
Skills
Customer Service
Email assistance
Shopify
Order Management
Administrative Support
Data Entry
Microsoft Office
Google Workspace
Calendar Management
Written Communication
Organization
Problem Solving
Classroom Management
Lesson Planning
Parent Communication
Recordkeeping
Timeline
Remote Customer Service Representative
Sydney Candle Company
2025.12 - CurrentRead More
Administrative Assistant
TCAP
2021.01 - 2024.05Read More
Lead Head Start Preschool Teacher
TCAP Head Start
2017.03 - 2021.05Read More
Early Head Start Teacher
Alta Head Start
2016.10 - 2017.03Read More
Youngstown State University
Associate of Applied Science from Early Childhood Education
Read More
Southern New Hampshire University
Bachelor of Science from Human Services
Read More