Macy Hayes
Natchitoches,LA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. I am confident in my recommendations for the tools and hardware needed to complete any job. I can find a solution to fixing a project. If plan A doesn’t work, there is always a plan B.
Overview
6
6
years of professional experience
Work History
Server/Head Bartender
The Loft at 530
Natchitoches, Louisiana
02.2019 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Performed opening and closing duties such as setting up the dining area.
- Trained new employees to perform duties.
Hardware & Tools Specialist
Stine Lumber
Natchitoches, Louisiana
07.2024 - 12.2024
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Created training materials for new hires on the company's procedures and policies.
- Specialized in assessing a customers project, and finding them the right tools in order to complete.
- Learned the product outside of my department so I could help each and every customer.
- Successful in putting up freight in a timely manner.
- Always willing to ask for assistance if I was unsure of what they needed.
- Worked through a complete store remodel.
Cashier Team Lead
Big Sky Resort
Big Sky, Montana
11.2022 - 04.2023
- Scanned items and checked pricing on cash register for accuracy.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Managed scheduling, payroll, and time off requests for team members.
- Built and maintained productive relationships with employees.
- Processed payments promptly for customers to exceed productivity standards.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Ski Rental Technician
Big Sky Resort
Big Sky, MT
11.2021 - 04.2022
- Processed payments for rentals using a point-of-sale system.
- Provided customers with detailed instructions on how to use the equipment safely and effectively.
- Answered telephones to assist customers and resolve issues.
- Explained policies and reviewed documentation to obtain signatures.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Reported any damaged or defective items immediately to supervisor.
- Educated customers about local mountain conditions such as trails open and closed or weather forecasts.
- Employed sales techniques to boost sales and services.
- Performed minor repairs to rental equipment such as waxing skis, tightening screws.
- Checked that all returning equipment was undamaged before accepting returns.
- Cleaned and maintained rental skis, boots, poles, bindings, helmets, goggles in accordance with safety regulations.
- Processed rentals and collected associated payments.
Pool Server
Yellowstone Club
Big Sky, MT
06.2020 - 11.2020
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Delivered food to tables in a timely manner while ensuring accuracy of orders.
- Processed cash and credit card payments accurately and efficiently.
- Assisted kitchen staff with stocking ingredients for menu items when necessary.
- Provided top tier customer service to all guests, happily assisting them in whatever they needed with a smile on my face.
Education
Some College (No Degree) - Health And Exercise Science
Northwestern State University of Louisiana
Natchitoches, LASkills
- Item promotion
- Customer service
- Point of sale (POS) system operations
- Upselling techniques
- Supply restocking
- Precision measurement
- Power tools proficiency
- Hand tools expertise
- Tool identification
- Adaptable to new skills
- Willing to learn anything
Timeline
Hardware & Tools Specialist
Stine Lumber
07.2024 - 12.2024
Cashier Team Lead
Big Sky Resort
11.2022 - 04.2023
Ski Rental Technician
Big Sky Resort
11.2021 - 04.2022
Pool Server
Yellowstone Club
06.2020 - 11.2020
Server/Head Bartender
The Loft at 530
02.2019 - Current
Some College (No Degree) - Health And Exercise Science
Northwestern State University of Louisiana