Patry Cruz
Raleigh,NC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
Server/Head Bartender
HMSHost
Raleigh, NC
04.2015 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Stayed informed about daily specials, new menu items, promotions.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Customer Service Representative
Columbia Omni corp.
New York, NY
10.2011 - 10.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Head Hostess
Gabriela restaurant
New York, New York
05.2009 - 10.2011
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Maintained accurate records of reservations and wait times.
- Provided excellent customer service to ensure guest satisfaction.
- Assisted with seating arrangements for large groups and special occasions.
- Trained new staff on proper hosting procedures and policies.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
Education
High School Diploma -
John F Kennedy High School
The Bronx, NY06-2008
Skills
- Order Management
- Safe Food Handling
- Table Bussing
- Table Setting
- Guest Engagement
- Beverage Preparation
- Food Running
- Item promotion
- Menu knowledge
- Strong Work Ethic
- Dish preparation
- Food safety understanding
- High-volume dining
- Cash Handling
- Price memorization
- Exceptional customer service
- Liquor, wine, and food service
Timeline
Server/Head Bartender
HMSHost
04.2015 - Current
Customer Service Representative
Columbia Omni corp.
10.2011 - 10.2014
Head Hostess
Gabriela restaurant
05.2009 - 10.2011
High School Diploma -
John F Kennedy High School