Alyxcia Martinez
Glendale,AZ
Summary
Prepared to offer knowledge and abilities to boost team success and enhance customer satisfaction by providing efficient support. Good relationship-building, problem-solving and conflict management skills. Dedicated, quality-focused professional experience in Customer Service to include qualifications in Office Clerical. Detail-oriented worker with proven communication skills and the ability to demonstrate continuous effort to improve operations and streamline work processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Head Bartender
Ahso Sushi And Steak Restaurant
01.2018 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
BDC Service Representative
Liberty Gmc
03.2023 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Boosted sales of additional services by effectively communicating the benefits to customers.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Customer Service Representative
Nationwide Retirement Solutions
09.2021 - 03.2023
- Reduced call resolution time through efficient problem-solving and communication skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Streamlined the retirement application process for clients, ensuring timely and accurate submissions.
- Educated clients on tax implications of various retirement savings vehicles, optimizing their financial strategies.
Customer Service Manager
Sands Chevrolet - Surprise
06.2021 - 09.2021
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZ05.2019
Skills
- Customer service
- Communication skills
- Food Delivery
- Order Management
- Guest Engagement
- computer literacy
- Microsoft word
- Documentation review
- Time management
- Leadership
- Guest services
Certification
- food handlers Training - 8hr
- Licensed bartender - 8month
Timeline
BDC Service Representative
Liberty Gmc
03.2023 - 10.2023
Customer Service Representative
Nationwide Retirement Solutions
09.2021 - 03.2023
Customer Service Manager
Sands Chevrolet - Surprise
06.2021 - 09.2021
Server/Head Bartender
Ahso Sushi And Steak Restaurant
01.2018 - 02.2024
High School Diploma -
Raymond S. Kellis
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