Macy Manning
Rupert,ID
Summary
At Soda Frenzy Rupert, excelled in enhancing customer satisfaction and team proficiency through expert beverage service and effective problem-solving. Demonstrated exceptional money handling and strong communication skills, contributing to a positive and efficient work environment. Fostered customer loyalty and minimized wastage, showcasing a blend of hard and soft skills vital for success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beverage Server and Cashier
Soda Frenzy Rupert
2022.02 - Current
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Education
High School Diploma -
Minico Senior High School
Rupert, ID05.2024
Associate of Arts - Nursing
College of Southern Idaho
Twin Falls, ID05.2024
Skills
- Excellent customer service
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Cleanliness and sanitation
- Money Handling
- Memory retention
- Menu Memorization
- Guest Needs Assessment
- Supply Restocking
- Teamwork and Collaboration
- Team Player
- Problem-Solving
- Warm and Friendly
- Time Management
- Reliable and Responsible
- Multitasking Abilities
- Relationship Building
Certification
I am a certified nursing assistant
I have a certification for an advanced nursing assistant
I also have a certification in assisting with medications
I am CPR certified
Hobbies
I danced for 15 years
I love watching the sunset and being with my friends
My dream job is to be a labor and delivery nurse or anything with babies
I have golfed since my freshman year of high school
Timeline
Beverage Server and Cashier
Soda Frenzy Rupert
2022.02 - Current
High School Diploma -
Minico Senior High School
Associate of Arts - Nursing
College of Southern Idaho
I am a certified nursing assistant
I have a certification for an advanced nursing assistant
I also have a certification in assisting with medications
I am CPR certified
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