Macy Martin

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Kept up with teams continuing education opportunities to maintain current certifications and stay abreast of industry advancements related to auto body repair techniques.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Rife's initially hired me as an estimator and I was then promoted to General Manager.

• Consistently met or exceeded monthly sales goals through diligent follow-up on potential leads and cultivating strong customer relationships.
• Regularly reviewed competitor pricing strategies to ensure our shop remained competitive within the local market while still offering fair prices for top-quality workmanship.
• Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
• Participated in continuing education opportunities to maintain current certifications and stay abreast of industry advancements related to auto body repair estimation techniques.

• Prepared for events by setting up bar, stocking supplies, and arranging tables.
• Responded to guest questions and requests with friendly and knowledgeable service.
• Contributed to successful events by setting up mobile bars in various locations according to event specifications.
• Set up glassware, liquor, and other necessary supplies for special events.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

• Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
• Increased sales revenue with effective product merchandising and strategic promotions implementation.
• Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.

Unfortunately due to Covid's impact on the industry I was laid off from this job. Despite my limited time working at WASCO I learned valuable information I use to this day.

• Greet customers, write estimates, Schedule service appointments, and received vehicle insurance information.
• Determine charges for services requested, collect deposits and payments, and arrange for billing insurance.
• Quickly and efficiently solve customer challenges, including follow-up, to ensure remediation and satisfaction.