Macy McCullough
Battle Creek,MI
Summary
Proven server with a track record of enhancing customer satisfaction through exceptional service and efficient POS operation skills, notably at The Base Bar and Grill. Excelled in high-volume dining settings, leveraging strong work ethic and problem-solving abilities to elevate guest experiences. Cultivated lasting relationships, demonstrating outstanding people skills and a commitment to quality control.
Overview
9
9
years of professional experience
Work History
Server
The Base Bar and Grill
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Long Island Cafe
07.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Free Range Pancake House
02.2020 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Spa World
08.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Diploma -
Lakeview High School
Battle Creek, MI05.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Food safety understanding
- Quality Control
- Dining area maintenance
- Food inspection
- Banquet Coordination
- Food spoilage prevention
- POS operation
- Point of Sale (POS) system operations
- Effective customer upselling
- Calm Demeanor
- Special dietary requirements
- Problem-Solving
- Excellent people skills
- Relationship Building
- Outgoing Personality
- Conflict Resolution
Timeline
Server
The Base Bar and Grill
09.2024 - Current
Server
Long Island Cafe
07.2022 - 09.2024
Sales Associate
Spa World
08.2020 - 05.2021
Server
Free Range Pancake House
02.2020 - 06.2022
Diploma -
Lakeview High School
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