Macy Pitt
Arcadia,IA
Summary
Dedicated Healthcare professional of 5 years seeking career opportunities in an environment that utilizes my communication, business, and organizational skills. Proven highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Client Account Manager
GrapeTree Medical Staffing
Milford, IA
03.2024 - Current
- Main point of contact for corporate contacts and their facilities.
- Developed strategies to increase customer retention and loyalty through effective communication and problem resolution techniques.
- Advocate for client/hospitals to ensure needs are understood and satisfied.
- Serving as a liaison between companies and their customers, addressing needs and concerns.
- Hosting monthly and quarterly business reviews at the corporate level.
- Managed client accounts and ensure customer satisfaction by providing timely response to all inquiries.
Patient Care Coordinator
Adaptive Audiology
Carroll, IA
01.2024 - 03.2024
- Completed insurance verifications and claim forms for patient intake and processing.
- Monitor quality and timeliness of patient flow and troubleshoot/problem solve to optimize flow.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Maintained accurate records of all patient care activities using electronic health record systems.
Healthcare Recuiter Specialist
Fusion Medical Staffing
Omaha, NE
04.2023 - 10.2023
- Developed and maintained relationships with potential candidates to identify qualified applicants.
- Sourced, screened, and interviewed prospective candidates. Assisted in onboarding of new hires, including orientation processes and paperwork completion.
- Collaborated with department heads to understand their staffing needs and create position descriptions accordingly.
- Ensured compliance with applicable laws regarding equal employment opportunity regulations.
- Prepared reports on recruitment activities such as number of applications received, interviews conducted.
Background Check Specialist
Fusion Medical Staffing
Omaha, NE
09.2021 - 04.2023
- Analyzed, verified and validated criminal records, credit histories and other background information for potential candidates.
- Reviewed and evaluated background check results to determine the accuracy and completeness of data.
- Identified discrepancies in applicant backgrounds which required further investigation or review.
- Conducted reference checks, education verifications and employment history verifications.
- Monitored industry developments related to changes in legislation governing pre-employment screenings.
Chiropractic Assistant
Kosak Chiropractic
Omaha, NE
09.2020 - 09.2021
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Maintained patient records and updated information in the electronic health record system.
- Scheduled appointments for patients both in person and over the phone.
Front Desk Receptionist
Skin Specialists PC
Omaha, NE
02.2020 - 08.2020
- Welcomed customers to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Certificate - Professional Billing
AAPC
Remote01.2024
Bachelor of Science - Healthcare Management & Administration
Bellevue University
Bellevue, NE08-2021
Associate - General Studies
Iowa Western Community College
Council Bluffs, IA05-2019
High school or equivalent -
West Monona High School
Onawa, IA05.2018
Skills
- Data entry & computer experience
- Customer Service
- Office Administration
- Insurance Verification
- ICD-9 / ICD-10/ CPT coding
- Account Management
- Organizational Skills
- Experience & Training with Microsoft Word, PowerPoint, and Exc
- Analytical problem solver
Timeline
Client Account Manager
GrapeTree Medical Staffing
03.2024 - Current
Patient Care Coordinator
Adaptive Audiology
01.2024 - 03.2024
Healthcare Recuiter Specialist
Fusion Medical Staffing
04.2023 - 10.2023
Background Check Specialist
Fusion Medical Staffing
09.2021 - 04.2023
Chiropractic Assistant
Kosak Chiropractic
09.2020 - 09.2021
Front Desk Receptionist
Skin Specialists PC
02.2020 - 08.2020
Certificate - Professional Billing
AAPC
Bachelor of Science - Healthcare Management & Administration
Bellevue University
Associate - General Studies
Iowa Western Community College
High school or equivalent -
West Monona High School
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