Macy Potter
Beaumont,TX
Summary
Organized and driven with 3+ years of leadership and customer service experience. Currently pursuing a degree in Health Sciences and expected to graduate in May of 2025. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Shift Leader
H-E-B
09.2021 - Current
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory by placing purchasing orders.
- Calculated units sold throughout day.
- Negotiating with customers when products are not in stock.
- Corresponding with IT department when issues arise.
- Assisted with filling online orders.
- Reaching out to third-party company's regarding orders and/or pick ups.
- Assisted customers in-person and over phone.
- Scheduling shifts for department.
- Complete various tasks as needed for team individuals.
- Diffused situations while mentoring others in how to navigate conflict.
- Enforced company policies and regulations with employees.
- Onboarded new team members, while creating collaborative work environment that enhances team performance and morale.
- Increased employee performance by 15%.
- Performs in fast-paced work environment which required detailed work and precision.
Education
Associate of Science - Health Sciences
Lamar Institute of Technology
Beaumont, TX05.2025
High School Diploma -
Hamshire-Fannett High School
Hamshire, TX06.2021
Skills
- Strong Time Management
- Ability to Excel in Fast Paced Work Environments
- Leadership
- Diligence
- Interpersonal Communication
- Problem-Solving
- Customer Service
- Teamwork
- Responsible
- Active Listening Skills
- Quick Learner
- Organization Skills
Additional Information
Proficient in:
- Microsoft (Word, Excel, PowerPoint, Office, Outlook)
- FAST (H-E-B Program)
- Google Drive
Timeline
Shift Leader
H-E-B
09.2021 - Current
Associate of Science - Health Sciences
Lamar Institute of Technology
High School Diploma -
Hamshire-Fannett High School