Macy Sorensen
Salt Lake City,UT
Summary
I have four years of experience in the coffee industry, beginning as a barista at Starbucks before joining Fiiz/Oakley Roasting Co. Within a year, I advanced from barista to shift lead, then Assistant Manager, and currently serve as General Manager. I'm also a student at the University of Utah, studying Operations and Supply Chain with a minor in Accounting. I'm a fast learner who values efficiency and getting things done quickly and effectively.
Overview
3
3
years of professional experience
Work History
General Manager
FiiZ Drinks
09.2024 - Current
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented customer loyalty programs resulting in increased repeat business
- Managed and resolved conflicts among team members to maintain a positive work environment
- Conducted regular cash drops and completing bank deposits.
- Managed monthly inventory processes to ensure accurate stock levels.
- Developed and implemented upselling strategies to enhance sales performance and improve overall store operations.
Barista
Starbucks
05.2022 - 10.2024
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
Assistant Manager
FiiZ Drinks
07.2024 - 09.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Created training materials and conducted training sessions for new hires on company policies and procedures
Barista
FiiZ Drinks
05.2024 - 07.2024
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Handled cash transactions accurately while following company policies regarding cash handling procedures
Cashier/Customer Service
The Fresh Market
05.2022 - 06.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Cook
KAMAS FOODTOWN
01.2023 - 05.2023
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Managed food inventory, minimizing waste and optimizing cost efficiency
- Maintained a clean and organized work area, adhering to sanitation regulations
- Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
Education
High school diploma -
Park City High School
Park City, UT06.2023
No Degree - Operations And Supply Change Minor in Accounting
University of Utah
Salt Lake City, UT05-2027
Skills
- POS
- Food Service
- Food Preparation
- Team Management
- Bank Deposits
- Excel
- Cooking
- Cashiering
- Coffee Experience
- Pricing
- Food Handling
- Assistant Manager Experience
- Shift Management
- Cleaning Experience
- Meat Cutting
- Barista Experience
- Food Safety
- Food Production
- Cash Handling
- Kitchen Experience
Accomplishments
- I won a research competition at the University of Utah ( Leap Symposium)
Timeline
General Manager
FiiZ Drinks
09.2024 - Current
Assistant Manager
FiiZ Drinks
07.2024 - 09.2024
Barista
FiiZ Drinks
05.2024 - 07.2024
Cook
KAMAS FOODTOWN
01.2023 - 05.2023
Barista
Starbucks
05.2022 - 10.2024
Cashier/Customer Service
The Fresh Market
05.2022 - 06.2023
High school diploma -
Park City High School
No Degree - Operations And Supply Change Minor in Accounting
University of Utah
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