MACY THOMPSON
Atlanta,GA
Summary
Customer-centered Pharmacy Technician versed in proper medication-handling practices and regulations. Providing two years of experience in the field with outstanding customer service, problem-solving, and interpersonal skills. Extensive knowledge of common medications and adherence to standard regulatory practices to prevent inventory loss and mitigate risk.
Overview
3
3
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
10.2021 - 10.2023
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Shift Leader
Dunkin' Donuts
06.2021 - 11.2021
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Assisted management with inventory control and stock ordering
Crew Member
Dunkin' Donuts
01.2021 - 04.2021
- Provided excellent customer service by greeting customers and meeting quality expectations
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
Administrative Office Training
Emotional Wellness
09.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta05.2024
Skills
- Pharmaceutical knowledge (brand/generic conversion)
- POS (point-of-sale) systems
- Inventory management (RXI software)
- Third-Party billing and reimbursement
- Problem-Solving Skills
- Interpersonal Skills
- Attention to Detail
- Communication
Additional Information
- Former member of Health Occupation Students of America (HOSA)
- Volunteer experience at Lakes Crossing Senior Living Assisted Living Facility
- Frequently described as compassionate and caring by peers and mentors
Timeline
Certified Pharmacy Technician
Walgreens
10.2021 - 10.2023
Shift Leader
Dunkin' Donuts
06.2021 - 11.2021
Crew Member
Dunkin' Donuts
01.2021 - 04.2021
Administrative Office Training
Emotional Wellness
09.2020 - 01.2021
Bachelor of Science - Psychology
Georgia State University