Madailein Adams
Dublin,VA
Summary
Accomplished Front Office Assistant with a proven track record at MedExpress Urgent Care, adept in HIPAA compliance and enhancing patient satisfaction. Excelled in billing, scheduling, and maintaining confidentiality, significantly improving office efficiency. Skilled in both patient communication and meticulous record-keeping, demonstrating a unique blend of technical and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Front Office Assistant
MedExpress Urgent Care
01.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Carilion Family Practice
02.2021 - 01.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Legal Receptionist
Fisher Law Firm
06.2019 - 02.2021
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Worked with litigation management software systems.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
Education
Associate of Science -
New River Community College
Dublin, VA12-2024
Skills
- Scheduling appointments
- Billing and invoicing
- Mail handling
- HIPAA compliance
- Insurance verification
- Payment collection
- Microsoft Office
- Athena
Timeline
Front Office Assistant
MedExpress Urgent Care
01.2023 - Current
Medical Receptionist
Carilion Family Practice
02.2021 - 01.2023
Legal Receptionist
Fisher Law Firm
06.2019 - 02.2021
Associate of Science -
New River Community College
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