Brittanni Sheppard
Jacksonville,Florida
Summary
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
14
14
years of professional experience
Work History
Front Office Assistant
Thomas Jefferson Elementary School
Jacksonville, FL
10.2023 - Current
- Managed front desk operations, ensuring efficient visitor check-in and communication.
- Coordinated scheduling for appointments and meetings, optimizing time management for faculty and staff.
- Assisted in maintaining accurate student records using school administration software.
- Responded to inquiries from parents and visitors, providing information and resolving concerns promptly.
- Supported event planning efforts, contributing to the successful execution of school activities and programs.
- Trained new front office staff on procedures and best practices, enhancing team efficiency.
- Developed streamlined processes for managing incoming calls and messages, improving response times.
- Collaborated with teachers and administrative staff to facilitate smooth daily operations within the school environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Extended Day Instructor
Thomas Jefferson Elementary School
Jacksonville, FL
10.2011 - 05.2025
- Provide care to children including nutrition
- Provide first aid to children for minor injuries
- Document pickup of children
- Communicate with children to ensure their needs are met
- Keep students academically involved
- Collaborated with parents to discuss child development and address concerns effectively.
- Improved program efficiency by streamlining daily routines and optimizing resource allocation.
- Maintained clean and organized classroom environments for optimal learning experiences and increased focus.
Price Scan Clerk
Publix Grocery Store
Jacksonville, FL
05.2023 - 10.2023
- Operated scanning equipment to ensure accurate pricing and inventory management.
- Assisted customers with product inquiries and checkout processes to enhance shopping experience.
- Maintained cleanliness and organization of scanning area to promote a safe environment.
- Collaborated with team members to streamline checkout procedures for improved efficiency.
Cake Decorator
Publix Grocery Store
Jacksonville, Fl
06.2021 - 05.2023
- Designed and decorated custom cakes to meet customer specifications and preferences.
- Collaborated with team members to ensure timely production and presentation of bakery items.
- Maintained cleanliness and organization of workstations for optimal efficiency and safety.
- Trained new staff on cake decorating techniques and best practices for consistency in quality.
- Executed decorating tasks using various tools, including piping bags, fondant, and airbrush systems.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL06-2010
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Scheduling appointments
- Administrative skills
- Reception duties
- Mail handling
- Appointment setting
- File management
- Scheduling and calendar management
- File maintenance
- Word processing
- Document management
- Meeting coordination
- Check-in management
- Documentation and recordkeeping
- Support services
- Administrative support
- Filing and data archiving
Accomplishments
- Designed and organized the Yearbook for the school for 4 years
- Created multiple graphic design displays in the school
- Organized Sign ups for events and volunteers
- Order Trophies and Awards needed for End of Year Celebration
- Decorated the office according to the school spirit
- Alerted law enforcement when drills were being held for the school
- Maintained a clean environment for the staff, students, and parents coming through the office for meetings
- Organized Award ribbons for the students
25-26 School Related Employee of the Year- Top 10 Finalist for Duval County
I received this award based on my ability to maintain the front office and support the students and staff at my school. I was a Top 10 finalist for Duval County Public Schools and was recognized with my principal at a formal dinner and event. Event though I did not receive the District award, I received recognition for being a finalist.
Timeline
Front Office Assistant
Thomas Jefferson Elementary School
10.2023 - Current
Price Scan Clerk
Publix Grocery Store
05.2023 - 10.2023
Cake Decorator
Publix Grocery Store
06.2021 - 05.2023
Extended Day Instructor
Thomas Jefferson Elementary School
10.2011 - 05.2025
High School Diploma -
Terry Parker High School