Madalin Chasles
Martinsburg,WV
Summary
Dynamic Pharmacy Technician with proven problem-solving skills and a strong commitment to patient confidentiality at CVS Pharmacy. Enhanced workflow efficiency through meticulous medication dispensing and effective team collaboration. Trained new staff, fostering a positive work environment while ensuring compliance with HIPAA regulations and maintaining accurate pharmacy records.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Hagerstown, MD
03.2024 - 07.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Shift Manager
CVS Pharmacy
Charles Town, WV
05.2022 - 03.2024
- Highest selling royalty program member
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Shift Manager
CVS Pharmacy
Keyser, WV
08.2021 - 03.2022
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members, fostering a collaborative and efficient work environment.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Monitored sales performance, identifying trends to inform strategic merchandising decisions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Shift Manager
Papa John's Pizza
Charles Town, WV
09.2017 - 07.2021
- Resolved customer complaints promptly, improving overall satisfaction and loyalty metrics.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Education
Associate of Science - Physical Education Teaching And Coaching
Shepherd University
Shepherdstown, WV05.2024
Associate of Science - Primary Education
Potomac State Of WV Uni
Keyser, WV05.2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Pharmacy and customer records management
- Labeling accuracy
- Pharmaceutical calculations
- Processing payments
Timeline
Pharmacy Technician
CVS Pharmacy
03.2024 - 07.2025
Shift Manager
CVS Pharmacy
05.2022 - 03.2024
Shift Manager
CVS Pharmacy
08.2021 - 03.2022
Shift Manager
Papa John's Pizza
09.2017 - 07.2021
Associate of Science - Physical Education Teaching And Coaching
Shepherd University
Associate of Science - Primary Education
Potomac State Of WV Uni