Madaline-Rose Bonn
Henrico
Summary
Client-focused professional with over seven years of experience managing relationships for globally recognized brands such as Coca-Cola, Nike, and the NBA. Highly skilled in customer service, communication, and issue resolution, with a strong ability to create welcoming, efficient, and positive front-facing experiences. Adept at balancing operational demands while maintaining professionalism and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Account Manager
FairFax Partners Inc.
Vancouver
06.2023 - 02.2025
- Managed client accounts through regular communication and prompt resolution of inquiries, fostering strong client relationships.
- Acted as primary contact for client concerns and needs, providing timely responses and effective solutions.
- Facilitated contract negotiations, achieving mutually beneficial terms that strengthened client partnerships.
- Coordinated project timelines with clients and internal teams to ensure alignment.
Account Executive
Billboard Agency International
Surrey
11.2018 - 06.2023
- Spearheaded high-profile bid submissions for industry leaders and national sports leagues, securing contracts worth over 4 million dollars in branded apparel and merchandise.
- Executed branded merchandise projects for global clients, managing all stages from concept development and sourcing to client presentations and final delivery.
- Oversaw international procurement and production, collaborating with suppliers and factories in China, North America, and Europe to ensure quality, compliance, and on-time execution.
- Streamlined all global logistics and fulfillment, including air, sea, and drop-ship deliveries.
- Managed all RFQs, purchase orders, and invoicing in Excel and QuickBooks for projects ranging from small-scale to multi-million-dollar initiatives.
- Collaborated with our in-house graphic design team to create visuals and mock-ups tailored to the client's brand objectives.
- Cultivated strong client and vendor relationships, ensuring long-term partnerships through trust and exceptional service.
Server
Industrial Taphouse West
Richmond
10.2025 - Current
- Delivered outstanding customer service in fast-paced dining environment, enhancing guest satisfaction.
- Addressed guest inquiries and complaints promptly and professionally, ensuring positive dining experiences.
- Demonstrated enthusiasm for the restaurant's menu by engaging with guests about dishes and ingredients.
Education
High School Diploma -
Elgin Park Secondary
South Surrey, BC Canada06-2017
Skills
- Customer Service
- Office Admininistration
- Team Collaboration
- Time Management
- Adaptability
- Multitasking
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Microsoft Teams
- Canva
- QuickBooks
- Google Analytics
- Sourcing
- Order Management
- ASI industry knowledge
Volunteer Work
- Surrey Fire Fighters Association – Charitable Society
- Cloverdale Community Kitchen
- Goochland Baptist Church
Timeline
Server
Industrial Taphouse West
10.2025 - Current
Account Manager
FairFax Partners Inc.
06.2023 - 02.2025
Account Executive
Billboard Agency International
11.2018 - 06.2023
High School Diploma -
Elgin Park Secondary