Madalyn Haaf
Utica,NY
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Shift Leader
Sweet Frog Frozen Yogurt
10.2022 - 08.2023
- Frequently inspected production area to verify proper equipment operation.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
Crew Member
The Wild
07.2022 - 08.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
Cashier
Pompey Mall
06.2021 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Animal Behavior
Utica College
Utica, NY05.2027
High School Diploma -
Fabius-Pompey High School
Fabius, NY06.2023
Skills
- Merchandise Restocking
- Staff Supervision
- Total Payment Calculation
- Reliable and Responsible
- Payment Collection
- Problem-Solving
- Customer Assistance
- Money Handling
- Adaptable and Flexible
- Team Collaboration
- Professionalism and Courtesy
- Order Taking
- Cleaning and sanitizing
- Patience and Empathy
- Reliability and punctuality
- Cash Register Operations
- Work Ethic and Integrity
- Customer Relations
Timeline
Shift Leader
Sweet Frog Frozen Yogurt
10.2022 - 08.2023
Crew Member
The Wild
07.2022 - 08.2022
Cashier
Pompey Mall
06.2021 - 07.2022
Bachelor of Science - Animal Behavior
Utica College
High School Diploma -
Fabius-Pompey High School
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