Madalyn Montejano
West Jordan,UT
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
3
3
years of professional experience
Work History
Waitress
Del Barrio Cafe
Midvale
10.2023 - Current
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Assisted in seating guests at tables or booths.
- Maintained a clean work station by restocking supplies, wiping down counters.
Barista Shift Lead
Starbucks, Barista
Salt Lake City, UT
07.2023 - Current
- Kept accurate records of employee attendance, hours worked, and tips earned during each shift.
- Identified opportunities for improvement within the store's processes or procedures.
- Provided excellent customer service and ensured all customers left satisfied.
- Ensured that all employees followed health and safety regulations at all times.
- Analyzed customer feedback data from surveys in order to identify areas needing improvement.
- Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
Barista
Dutch bros
West Valley City, Utah
06.2022 - 07.2023
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ground beans for espresso shots according to individual customer specifications.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
Education
High School Diploma -
Kearns High School
06-2021
Bachelor of Arts - Marketing Management and Research
University of Utah
Salt Lake City, UTSkills
- Bill computation
- Accurate money handling
- Payment processing
- Sales techniques
- Customer service
- Active listening
- Record management
- Customer care experience
- Analytical thinking
- Social perceptiveness
- Data management
Accomplishments
- Student Class officer (Treasurer)
- Latinos in Action 2018,2019 and 2020
Affiliations
- I love Going on adventures with my dog bruno, hiking, walks and car rides to Mcdonalds specifically
- Volunteering time at the Salt lake City mission
- Reading
- Thrifting
- Family activities with my immediate family , including dinner, Soccer games and game nights
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Waitress
Del Barrio Cafe
10.2023 - Current
Barista Shift Lead
Starbucks, Barista
07.2023 - Current
Barista
Dutch bros
06.2022 - 07.2023
High School Diploma -
Kearns High School
Bachelor of Arts - Marketing Management and Research
University of Utah
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