Summary
Overview
Work History
Education
Skills
Timeline
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MADALYN MORRIS

Calhoun

Summary

Dynamic customer service professional with extensive experience at Farmers Bank and Trust, excelling in complaint handling and CRM software. Proven ability to enhance customer relations through effective follow-up and problem-solving. Recognized for maintaining accurate records and fostering a calm demeanor in high-pressure situations. Committed to delivering exceptional service and support.

Overview

10
10
years of professional experience

Work History

CSR TELLER

FARMERS BANK AND TRUST
05.2018 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes..
  • Traveled between branches to cover shifts.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

FRONT END SUPERVISOR

KROGER
09.2015 - 05.2018
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

McLean County Highschool
05-2018

Skills

  • Call center experience
  • Complaint handling
  • CRM software
  • Scheduling
  • Customer relations
  • Microsoft office expertise
  • Call center operations
  • Problem-solving
  • Calm demeanor
  • Documentation
  • Follow-up skills
  • Money handling
  • Customer service
  • Data entry

Timeline

CSR TELLER

FARMERS BANK AND TRUST
05.2018 - Current

FRONT END SUPERVISOR

KROGER
09.2015 - 05.2018

High School Diploma -

McLean County Highschool

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MADALYN MORRIS