Tayler Sanderson
Hayward,WI
Summary
Dynamic customer service professional with extensive experience at Shell Lake State Bank, excelling in account management and customer education. Proven ability to resolve issues effectively while maintaining high satisfaction levels. Skilled in data entry and active listening, contributing to team success and enhancing client relationships through exceptional service.
Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
CSR Teller
Shell Lake State Bank
Hayward, WI
06.2024 - Current
- Assisted customers with account inquiries, ensuring timely and accurate responses.
- Processed transactions efficiently, maintaining high levels of accuracy and customer satisfaction.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Educated clients on banking products and services to enhance their financial literacy.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled wire transfers, stop payments, account transfers and various accounting transactions.
Resort Worker
Johnsons Resort
Hayward, WI
01.2021 - Current
- Provided exceptional customer service to enhance guest experiences at resort.
- Assisted in daily operations, ensuring smooth check-in and check-out processes.
- Maintained cleanliness of facilities, adhering to health and safety standards.
- Assisted in maintaining a clean and welcoming resort environment for all guests to enjoy their stay.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Kept accounts in balance and ran daily reports to verify totals.
Pharmacy Technician
Walgreens
Ashland, WI
09.2016 - 07.2023
- Managed medication dispensing process, ensuring accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in preparing prescriptions and verifying drug interactions for patient safety.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Implemented inventory management techniques, reducing stock discrepancies and improving order accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma -
Ashland High School
Ashland, WI06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Documentation
- Filing
- Customer education
- Coordination
- Account updating
- Account management
Timeline
CSR Teller
Shell Lake State Bank
06.2024 - Current
Resort Worker
Johnsons Resort
01.2021 - Current
Pharmacy Technician
Walgreens
09.2016 - 07.2023
High School Diploma -
Ashland High School