Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Palmer

Heidelberg,MS

Summary

Dynamic customer service professional with experience at Citizens National Bank, excelling in complaint handling and relationship building. Proven ability to balance vaults and promote banking products effectively. Skilled in Customer service and active listening, ensuring customer satisfaction and loyalty through exceptional service and problem resolution.

Overview

7
7
years of professional experience

Work History

CSR/Teller

Citizens National Bank
Laurel, Ms.
05.2023 - Current

I am a teller and have been trained as back up CSR supervisor. I handle day to day transactions such as deposits, withdrawals, and loan payments. I provide customer service and promote the banks products, such as checking/saving accounts, loans or anything else I think the bank has would benefit my customer . I have also been trained as the CSR back up and am ready to fill that job title should I be ask to. I have successfully handled balancing and maintaining the vault several times during my time working with CNB.

Pharmacy Tech/cashier

Quinn Pharmacy
Laurel, Ms
09.2022 - 05.2023

I worked as a cashier and as a pharmacy tech. I filled prescriptions for our customers most days and the days that I wasn’t working as a tech I was working out front as a cashier.

Chicken Farmer

Palmer Farms
Heidelberg
08.2018 - 09.2022

My husband and I have commercial chicken houses and I helped him maintain the houses and the chickens until I went to work full time.

Education

High School Diploma -

Enterprise High School
Enterprise, Ms
05.1998

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Relationship building
  • Payment processing
  • Data entry
  • Problem resolution
  • Dispute resolution
  • Product knowledge
  • Building rapport
  • Team development
  • Staff training
  • Paperwork processing
  • Reading comprehension

Timeline

CSR/Teller

Citizens National Bank
05.2023 - Current

Pharmacy Tech/cashier

Quinn Pharmacy
09.2022 - 05.2023

Chicken Farmer

Palmer Farms
08.2018 - 09.2022

High School Diploma -

Enterprise High School
Rachael Palmer