Madalynn Gerhard
Dallas,GA
Summary
Enthusiastic Head Cashier with 3 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
10
10
years of professional experience
Work History
Head Cashier
The Home Depot
Marietta, GA
03.2020 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Restocked and organized merchandise in front lanes.
- Received and processed customer payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Directed team of 10 cashiers to maximize performance and deliver exceptional service to every customer
Head Cashier
Sprouts Farmers Marker
Marietta, GA
01.2017 - 03.2020
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Oversaw group of 8 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
Team Member
Chick Fill A
Kennesaw , GA
05.2016 - 01.2017
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Sought out ways to go above and beyond job requirements.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Lifted, stacked and transported boxes using hard cart and forklift.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success
Medical Assistant
Marietta Rheumatology Associates
Marietta , GA
08.2012 - 08.2016
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Tested and recorded blood glucose levels.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Sanitized, restocked and organized exam rooms and medical equipment
- Tested and recorded blood glucose levels
- Compiled necessary documents for surgical billing packages
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
Education
Bachelor of Science - Human Services
Post University
Waterbury, CT03.2025
High School Diploma -
East Paulding High School
Dallas, GA05.2011
Skills
- Customer Relations
- Employee Training
- Policies and Procedures
- Work Task Prioritization
- Reliable and Responsible
- Cleaning and Sanitizing
- Detail-Oriented
- Price Identification
- Complaint Resolution
- Feedback Acceptance
Timeline
Head Cashier
The Home Depot
03.2020 - Current
Head Cashier
Sprouts Farmers Marker
01.2017 - 03.2020
Team Member
Chick Fill A
05.2016 - 01.2017
Medical Assistant
Marietta Rheumatology Associates
08.2012 - 08.2016
Bachelor of Science - Human Services
Post University
High School Diploma -
East Paulding High School