Maddy Humphrey
Tooele
Summary
Dynamic professional with a proven track record at Amazon, excelling in process improvement and safety management. Adept at analyzing workflows to enhance productivity and training new team members. Strong critical thinking and performance monitoring skills drive operational excellence and ensure compliance with safety protocols. Committed to delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon
Salt Lake City, UT
04.2023 - 11.2025
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Assisted in training new team members on operational procedures and safety protocols.
- Analyzed workflow inefficiencies and proposed improvements to optimize productivity.
- Collaborated with cross-functional teams to ensure timely order fulfillment and customer satisfaction.
- Monitored daily performance metrics, identifying trends to support data-driven decision-making.
- Implemented standard operating procedures (SOPs) for consistent task execution across shifts.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
Warehouse Associate
Amazon
Salt Lake City, UT
08.2020 - 04.2022
- Trained new associates on safety protocols and operational procedures for optimal performance.
- Assisted in maintaining cleanliness and organization of work areas to promote safety compliance.
- Worked safely around moving machinery.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Completed regular cycle counts to maintain accurate inventory records.
911 Dispatcher
University of Utah Public Safety
Salt Lake City, UT
03.2020 - 08.2020
- Monitored emergency calls to assess urgency and determine appropriate response protocols.
- Operated radio systems to communicate effectively with law enforcement and emergency personnel.
- Documented incidents accurately in real-time, ensuring clear and concise records for future reference.
- Provided support during critical situations by coordinating resources and dispatching units promptly.
Warehouse Associate
Amazon
West Valley City, UT
10.2018 - 03.2020
- Consistently lifted materials weighing as much as 50 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Collaborated with team members to streamline picking and packing processes for timely dispatch.
- Maintained accurate inventory counts using Amazon's warehouse management system.
- Received and processed incoming shipments, ensuring accuracy in order fulfillment.
- Assisted in reducing product damage by properly handling and storing materials.
Waitress
Legacy House
South Jordan, UT
06.2018 - 10.2018
- Delivered exceptional customer service, ensuring guest satisfaction through timely and attentive service.
- Managed multiple tables efficiently in fast-paced environment, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery for optimal service flow.
- Trained new team members on restaurant procedures, fostering a supportive learning environment for improved performance.
Education
High School Diploma -
Stansbury High School
Stansbury Park, UtahSkills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Data entry
- Verbal and written communication
- Multitasking and time management
- Excel spreadsheets
- Process improvement
- Critical thinking
- Microsoft office
Timeline
Process Assistant
Amazon
04.2023 - 11.2025
Warehouse Associate
Amazon
08.2020 - 04.2022
911 Dispatcher
University of Utah Public Safety
03.2020 - 08.2020
Warehouse Associate
Amazon
10.2018 - 03.2020
Waitress
Legacy House
06.2018 - 10.2018
High School Diploma -
Stansbury High School