Madalynn Verdin

• Managed front desk operations, ensuring a professional and welcoming atmosphere for clients.
• Scheduled appointments and coordinated class registrations to optimize facility usage.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained accurate records of member accounts and transactions using management software.
• Assisted in organizing events and promotions to enhance community engagement within the gym.
• Collaborated with staff to streamline communication between departments, improving overall efficiency.
• Trained new reception staff on procedures, systems, and customer service standards.
• Implemented feedback mechanisms to gather client insights, driving continuous improvement initiatives.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Assisted with planning office events and meetings for smooth execution.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Streamlined invoice processing to ensure timely payments and financial operations.
• Improved workflow by introducing more efficient document handling and organization practices.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Organized, maintained and updated information in computer databases.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected Type payments, processed transactions and updated relevant records.

• Assisted customers with product selection and provided personalized service to enhance shopping experience.
• Maintained visual merchandising standards to ensure appealing store displays and attract customer interest.
• Processed transactions accurately using point-of-sale system, ensuring efficient checkout experiences.
• Collaborated with team members to manage inventory levels and replenish stock as needed.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Performed cash, card, and check transactions to complete customer purchases.

Fletcher Community College — Nursing Program
Sophomore | Current Student

• Pursuing an Associate degree in Nursing.
• Beginning October 2026, completing coursework primarily online while attending one in-person class on Thursdays.

Nicholls State University
Full-Time Student | First Year

• Completed first year of college as a full-time, in-person student.