Madalynn Winters
Wichita
Summary
Detail-oriented professional with expertise in office administration and customer service. Known for enhancing workflow and maintaining high morale in the office. Ready to leverage skills in copywriting and teamwork to drive efficiency.
Overview
4
4
years of professional experience
Work History
Office Assistant
Wichita State University - Shocker Studios
Wichita, KS
12.2023 - Current
- Managed scheduling and coordination of student events at Shocker Studios, ensuring smooth operations and timely execution.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
Sales Associate
BoxLunch
Wichita, KS
12.2022 - 01.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed strong product knowledge to provide detailed information and drive sales.
- Trained new associates on store policies, customer service standards, and operational procedures.
Box Office Employee
Wichita State University - College of Fine Arts
Wichita, KS
08.2022 - 05.2023
- Processed ticket sales using point-of-sale systems, ensuring accuracy and efficiency.
- Assisted patrons with inquiries, enhancing customer satisfaction and experience.
- Coordinated box office operations during events, optimizing workflow and service delivery.
- Managed cash handling procedures, maintaining financial integrity throughout transactions.
Education
Media Arts - Collaborative Design
Wichita State University
Wichita, KS05-2026
Bachelor of Arts - Creative Writing
Wichita State University
Wichita, KS05-2026
Skills
- Customer service
- Positive attitude
- Time management
- Verbal communication
- Creative storytelling
- Copyediting
- Editing and review
- Team collaboration
Accomplishments
- Awarded “Employee of the Month” in April 2023.
- Supervised team of 15 staff members.
- Trained 3 administrative staff.
Languages
English
Native or Bilingual
Timeline
Office Assistant
Wichita State University - Shocker Studios
12.2023 - Current
Sales Associate
BoxLunch
12.2022 - 01.2024
Box Office Employee
Wichita State University - College of Fine Arts
08.2022 - 05.2023
Media Arts - Collaborative Design
Wichita State University
Bachelor of Arts - Creative Writing
Wichita State University