Summary
Overview
Work History
Education
Skills
Languages
Awards
References
Projects
Timeline
Generic

Madason Roberts

Shingle Springs,CA

Summary

Enthusiastic client services professional with a strong background directly interfacing with customers. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Jiffy Lube
Folsom, CA
07.2024 - Current
  • Provided support to customers in selecting products, placing orders, managing billing inquiries, processing returns and exchanges, and resolving technical issues.
  • Identified areas for refinement in customer service protocols and made recommendations for changes.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Assistant Manager

Valvoline Instant Oil Change
Folsom, USA
11.2022 - 05.2024
  • Ensured customer satisfaction and monitored vehicle services for efficiency and quality.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Designed and established an inventory management system that optimized supply utilization.
  • Ensured compliance with safety regulations and company policies.
  • Provided efficient resolution to customer service inquiries and complaints.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Served as a liaison between staff members and senior management personnel.

Barista

Coffee Haven
Kalispell, USA
12.2021 - 11.2022
  • Delivered top-notch customer experiences by skillfully creating unique and delicious drinks.
  • Ensured smooth execution of start-up and shutdown procedures.
  • Contributed to the success of marketing campaigns and event organization.

Housekeeper

Caregiver Services Inc.
12.2021 - 11.2022
  • Performed surface and deep cleaning to maximize efficiency.
  • Demonstrated effective task prioritization and multitasking skills.
  • Ensured client's environment safety by identifying and eliminating potential hazards, like loose rugs or misplaced furniture.
  • Created safe and positive living environments for clients.

Waitress

Applebees
Cameron Park, USA
06.2019 - 03.2020
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided prompt resolution to complaints and concerns, delivering exceptional customer service.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Education

Business

Folsom Lake College
Folsom, CA
12-2025

Graduated -

Union Mine
El Dorado, CA
05.2020

Skills

  • Complaint resolution
  • Leadership
  • Staff Training
  • Stock management
  • Product Sales
  • Scheduling
  • Food Handling

Languages

English, Proficient

Awards

Excellent Customer Service Awards, Recognition on multiple occasions from Valvoline based on customer reviews.

References

Upon Request

Projects

Yearbook Club, 09/01/18, 05/01/20 AVID (Advancement Via Individual Determination), 08/01/17, 05/01/20

Timeline

Customer Service Representative

Jiffy Lube
07.2024 - Current

Assistant Manager

Valvoline Instant Oil Change
11.2022 - 05.2024

Barista

Coffee Haven
12.2021 - 11.2022

Housekeeper

Caregiver Services Inc.
12.2021 - 11.2022

Waitress

Applebees
06.2019 - 03.2020

Business

Folsom Lake College

Graduated -

Union Mine

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Madason Roberts