Maddeline Smith
Greene County Medical Center
Jefferson
6
years of professional experience
Patient Accounts and Health Information Management professional with 5+ years of experience in healthcare operations. I navigate complex, high-dollar medical billing conversations by providing clear information and offering solutions. Known for building trust with patients, coaching staff through complex issues, and working with leadership to improve audits and workflows.
Work History
Patient Accounts/HIM Supervisor
3 Years 6 Months- Builds trusting relationships with patients by providing prompt and courteous resolution of inquiries and complaints.
- Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Oversees the release of medical records in accordance with legal and ethical guidelines, including HIPAA regulations.
- Works with CFO and Revenue Cycle Director on monthly reports and audits, identifying deficiencies and implementing corrective workflows.
Financial Counselor
2 Years 6 Months- Enhanced the patient experience by explaining medical bills, insurance coverage, and financial responsibility to patients
- Initiate and assist patients with completion of necessary paperwork that applies to financial assistance and state health insurance.
- Provide point of service calls to patients prior to high dollar procedures to discuss amounts owed for upcoming procedures, allowing patients to make an informed choice about their healthcare services
- Answer patient phone call inquiries with accuracy and confidentiality
Education
Bachelor of Administration - Business Administration
- 3.8 GPA
- Hogan Entrepreneurial Program Member
- Rotaract Club Member
- Study Abroad: Machida, Japan
- Extracurricular Activities: Voter Registration Committee
Skills
Excellent Customer Service
Strong Communication Skills
Friendly
Positive Attitude
Timeline
Patient Accounts/HIM Supervisor
Greene County Medical Center
04.2023 - CurrentRead More
Financial Counselor
Greene County Medical Center
10.2020 - 04.2023Read More
Chaminade University of Honolulu
Bachelor of Administration from Business Administration
Read More