Maddelyn Hopkins
Mulberry Grove,IL
Summary
Energetic professional with background in leisure and recreation management, recognized for high productivity levels and efficient task completion. Skilled in program development, team leadership, and event coordination. Possess strong interpersonal communication abilities, problem-solving skills, and adaptability to diverse group needs. Excel at creating engaging environments that promote health, wellness, and community connection.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Jimmy John's Sandwiches
Highland , IL
05.2024 - Current
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Utilized GPS and maps for efficient route planning.
- Maintained accurate records of goods delivered and collected payments as required.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Presented order bills and collected payments for deliveries.
- Notified customers of delays to decrease calls to support.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Cashier
Dairy Queen Grill & Chill
Greenville
04.2022 - 05.2024
- Answered phone calls to assist customers with questions and orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Activities Assistant
Greenville Nursing and Rehabilitation Center
Greenville , Illinois
06.2023 - 03.2024
- Conferred with management to discuss and resolve participant complaints.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Helped residents participate in activities with basic and advanced mobility support.
- Monitored safety and cleanliness during activities.
- Kept activities spaces organized, clean and tidy.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Documented progress notes regarding participant's involvement in recreational programming.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Assisted in the development of activity plans for residents on a weekly basis.
- Provided emotional support to both clients and family members during difficult times.
- Provided emotional support when necessary during recreational activities.
- Upheld positive quality of life standards for residents of all ability levels.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Modified existing recreational programs according to the needs of individuals or groups.
- Encouraged residents to participate in leisure activities according to their abilities.
- Participated in special events such as birthday celebrations, holiday parties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Kaskaskia College
Centralia, ILSkills
- Delivery logging
- Customer interaction
- Time management
- Cash transaction handling
- Multitasking and organization
- Problem-solving
- Positive attitude
- Creative planning
- Recordkeeping skills
Timeline
Delivery Driver
Jimmy John's Sandwiches
05.2024 - Current
Activities Assistant
Greenville Nursing and Rehabilitation Center
06.2023 - 03.2024
Customer Service Cashier
Dairy Queen Grill & Chill
04.2022 - 05.2024
High School Diploma -
Kaskaskia College