Maddi Capellen
WEST RICHLAND
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Dutch Bros
West Richland
04.2025 - Current
- Supervised daily operations and ensured smooth service flow during peak hours.
- Handled customer complaints efficiently, providing solutions to enhance satisfaction.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Maintained a clean and well-stocked work area throughout shifts.
Barista
Dutch Bros
Richland
10.2023 - Current
- Maintained cleanliness and organization of the work area and equipment.
- Provided friendly and efficient customer service to enhance guest satisfaction.
- Prepared high-quality coffee beverages according to established recipes and customer preferences.
Guest Advocate
Target
Richland
11.2021 - 01.2025
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Maintained cleanliness standards throughout the store area.
- Helped meet the daily credit card sales goals.
Retail Sales Associate
Tilly's Clothing Store
Kennewick
07.2022 - 10.2023
- Maintained product displays to ensure a visually appealing store layout.
- Educated customers about promotions and loyalty programs effectively.
- Handled customer returns and exchanges according to company policy.
Education
Elementary Education
Columbia Basin College
Pasco, WA05-2027
Bachelor - Elementary Education
Washington State University
Pullman, WA05-2027
Skills
- Customer service
- Adaptability to change
- Cash handling accuracy
- Time management abilities
Timeline
Barista Shift Supervisor
Dutch Bros
04.2025 - Current
Barista
Dutch Bros
10.2023 - Current
Retail Sales Associate
Tilly's Clothing Store
07.2022 - 10.2023
Guest Advocate
Target
11.2021 - 01.2025
Elementary Education
Columbia Basin College
Bachelor - Elementary Education
Washington State University