Maddie Clark
Lexington,KY
Summary
Dynamic professional with a proven track record at Happy Tails Pet Spa and Southern Prep, excelling in customer engagement and sales strategies. Skilled in grooming and relationship building, I've significantly increased customer loyalty and sales revenue. Expert in leveraging marketing techniques and a continuous learning attitude to exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Dog Groomer
Happy Tails Pet Spa
05.2024 - Current
- Increased repeat business by building rapport with clients, offering expert advice on at-home pet care, and setting up regular appointments.
- Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
- Reduced stress in dogs by utilizing calming techniques and creating a soothing atmosphere during grooming sessions.
- Maintained detailed client records for easy reference and scheduling future appointments.
- Demonstrated adaptability by quickly learning new skills when needed or adjusting plans based on changing circumstances throughout the day.
- Proactively addressed client questions and concerns regarding their pet''s grooming needs, leading to increased customer loyalty.
- Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
- Promoted upselling of additional services or products while keeping each client''s best interests in mind as well as their pets'' wellbeing.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Cleaned and maintained kennels, holding areas and surgical rooms.
Sales Manager
Southern Prep
01.2020 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Business - Business Administration and Management
University of Kentucky
Lexington, KY05-2026
High School Diploma -
Pikeville Independent High School
Pikeville, KY05-2022
Skills
- Marketing and promotion
- Customer service
- Grooming and bathing
- Record keeping
- Relationship building
- Continuous learning attitude
- Cash handling accuracy
- Customer engagement
- Brand promotion
- Listening skills
- Sales training
- Product promotions
- Sales strategies
- Multi-tasking strength
Hobbies and Interests
- Road Trips
- Enjoy creating and following travel blogs and vlogs.
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness.
- Team Sports
- Fashion and Style
- social media influencer
- selling PR products
- Helping company's sell their products by advertising
More about myself
I am a Junior at the University of Kentucky, and I will graduate in the spring of 2026. I enjoy traveling, hunting, fishing, working out, and spending time with my buddies and dogs. My long-term objective is to work in the medical device sales sector. I'm pursuing a degree in business and marketing in addition to a sales promotion degree.
Volunteer work
Coats for Kids is a program that works with schools to distribute coats to students in grades pre-K through 8 who have family incomes below the Federal Poverty Level. I have been participating since 2020.
Skills
- Sales and promotions
- Sales and promotions
Timeline
Dog Groomer
Happy Tails Pet Spa
05.2024 - Current
Sales Manager
Southern Prep
01.2020 - 08.2023
Bachelor of Business - Business Administration and Management
University of Kentucky
High School Diploma -
Pikeville Independent High School
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