Summary
Overview
Work History
Education
Skills
References
Timeline
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Maddie Donavan

Whitefish Bay,WI

Summary

Responsible and motivated college student ready to apply my education and area of focus into the workplace. Recently admitted to the College of Engineering at the University of Iowa, with a focus on Civil Engineering, I am excited to move forward and apply my education in a work environment. I combine a strong worth ethic, adaptability and exceptional interpersonal skills with a desire to take on and master new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Hard working, dependable employee with a customer service, multitasking and time management skill set. Friendly and engaging, I have a history of delivering excellent customer service in busy retail settings through my prior employers/employment. Strong communicator and team player, with the ability to pull multi dimensional groups together to focus on a common goal/solution.

Overview

1
1
year of professional experience

Work History

Barista

Barnes & Noble
Glendale, WI
05.2023 - 08.2023
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Memorized official and off-menu coffee and tea preparations.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Cashier

Bread Garden Market
IOWA CITY, IA
12.2022 - 05.2023
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Testing Administrator

MaxOut Sports Testing
Milwaukee, Wisconsin
07.2020 - Present
  • Combine testing in multiple states.
  • Responsible for instructing athletes on proper technique for multiple testing metrics.
  • Recording and submitting data for publication and release.
  • Working with multiple apps and interfaces to record data.
  • Responsible for checking in athletes and maintaining an organized and efficient environment.

Education

Some College (No Degree) - Civil Engineering

University of Iowa
Iowa City, IA

Skills

  • Customer Service
  • Cash Handling
  • POS Systems
  • Problem-Solving
  • Cooperative Attitude
  • Honest and Dependable
  • ID Verification
  • Product Location
  • Publishing Knowledge
  • People Skills

References

References available upon request.

Timeline

Barista

Barnes & Noble
05.2023 - 08.2023

Cashier

Bread Garden Market
12.2022 - 05.2023

Testing Administrator

MaxOut Sports Testing
07.2020 - Present

Some College (No Degree) - Civil Engineering

University of Iowa
Maddie Donavan