Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Maddie Duggins

Perry Hall,MD

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Texas Roadhouse and Brightview Senior Living. Excelled in multitasking and team collaboration, significantly enhancing customer satisfaction and service efficiency. Demonstrated expertise in relationship building and ensuring seamless operations and a memorable experience for guests.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
11.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Senior Dining Server

Brightview Assisted Living
03.2020 - 11.2022
  • Managed challenging situations professionally, resolving any guest complaints or issues promptly.
  • Enhanced customer dining experience by providing attentive, friendly, and efficient service.
  • Worked with those struggling with dementia and other disabilities.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Set up appealing table displays for each meal shift, making a positive first impression upon guest arrival.
  • Managed and motivated employees to be productive and engaged in work.

Education

Associate in General Studies - General Studies

Community College of Baltimore County
Essex, MD
05-2025

High School Diploma -

Eastern Technical High School
Essex, MD
05-2022

Skills

  • Strong work ethic
  • Task prioritization
  • Team collaboration
  • Professional appearance
  • Multitasking
  • Relationship building
  • Guest engagement
  • Exceptional customer service

Accomplishments

Maryland Community College Promise Scholarship

Certification

Adobe Certification

Timeline

Server

Texas Roadhouse
11.2022 - Current

Senior Dining Server

Brightview Assisted Living
03.2020 - 11.2022

Associate in General Studies - General Studies

Community College of Baltimore County

High School Diploma -

Eastern Technical High School

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Maddie Duggins