Maddie Johnson
Port Charlotte,FL
Summary
Dynamic professional with a proven track record in customer service as well as ABA therapy, demonstrated at previous jobs and other notable roles. Excelled in problem resolution and applied behavior analysis techniques, enhancing client progression and operational efficiency. Skilled in building rapport with children and I'm eager to get back into the field of ABA.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Sunseeker Resorts
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Bartender
Burnt Store Marina And Country Club
08.2021 - 11.2023
- Shift lead/trained new employees
- Shift scheduling
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Cultivate warm relationships with regular customers.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Set dining room for events weekly
- Serve food and drinks for events such as weddings, Republican/Democratic dinners, wine tasting and food pairings, etc.
Behavior Technician
Center For Autism And Related Disorders, Inc
01.2020 - 10.2021
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Conducted therapy sessions via zoom meetings for older clients
- Formed patient relations while communicating with parents on client's daily progress and other necessary information
Family Nanny
Erin And Kelsey Johnson
07.2019 - 08.2020
- Conducted pick ups and drop offs from school
- Prepared meals when children were home, as well as packing school lunches
- Drove children to appointments, sports, and other activities
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Assisted with housework such as laundry, dishes, and grocery shopping
Education
High School Diploma -
Eaton High School
Eaton, CO05.2017
Skills
- Problem Resolution
- Communication
- Time Management
- Customer Service
- Adaptable and Flexible
- Receptive
- Autism Spectrum Disorder Knowledge
- Applied Behavior Analysis Techniques
- Critical Thinking
- Rapport Building
Certification
Serve Safe Food Handling
References
Seth Moore- (941) 637-6405
Manager at previous job
Macy Carroll- (937) 243-9747
Colleague
Noah Stein- (833) 914-7300
Manager at current job
Timeline
Server
Sunseeker Resorts
11.2023 - Current
Server/Bartender
Burnt Store Marina And Country Club
08.2021 - 11.2023
Behavior Technician
Center For Autism And Related Disorders, Inc
01.2020 - 10.2021
Family Nanny
Erin And Kelsey Johnson
07.2019 - 08.2020
High School Diploma -
Eaton High School
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