Maddie Kelly
Madison,AL
Summary
Efficient and detail-oriented administrative professional with strong verbal and written communication skills. Thrives in fast-paced environment through advanced multitasking, organization, and client service abilities. Recognized for reliability accuracy, and professionalism when handling confidential information.
Overview
8
8
years of professional experience
Work History
Customer Representative
Trussville Gas & Water
08.2023 - Current
- Process customer payments in person, over the phone, and through the drive-thru.
- Handle billing inquiries and complaints with professionalism and accuracy.
- Perform daily cash reconciliation, and prepare bank deposits.
- Index and organize important customer documents.
Legal Assistant
The Rose Law Firm
02.2021 - 08.2023
- Promoted from personal assistant to legal assistant within six months.
- Managed confidential legal documents and client binders with precision.
- Updated client files, and coordinated attorney schedules.
- Operated the front desk and delivered exceptional service to in-person and phone clients.
- Created a welcoming environment for new and returning clients.
Childcare Worker
Odyssey Early Schools
01.2018 - 02.2021
- Cared for up to five infants, aged 8 to 12 months, ensuring safety and well-being.
- Implemented developmental activities, including early ASL exposure.
- Maintained cleanliness and followed proper procedures for feeding and medication.
- Completed training courses focused on child development and communication.
Education
High School Diploma -
Moody High School
Moody, AL05-2016
Skills
- Microsoft Word, Excel, and Outlook
- Documentation & record-keeping
- Scheduling & organization
- Client confidentiality & communication
- Transcription & indexing
- Cash handling & reconciliation
Timeline
Customer Representative
Trussville Gas & Water
08.2023 - Current
Legal Assistant
The Rose Law Firm
02.2021 - 08.2023
Childcare Worker
Odyssey Early Schools
01.2018 - 02.2021
High School Diploma -
Moody High School