Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maddalena Novielli

Minot

Summary

Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hostess

Badlands Restaraunt and Bar
09.2024 - Current

Salary: $18 per hour

Job Type: 25 hours per week, Part-Time

Supervisor: Lori Fisher, (701)-852-7335

  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Sales Associate

Ulta
01.2024 - Current

Salary: $16 per hour

Job Type: 12 hours per week, Part-Time

Supervisor: Sheila McDonald (701)-838-6120

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Server / Restaurant Hostess

Calabria Pizza
01.2022 - 01.2024

Salary: $10 per hour, not including tips

Job Type: 10 hours per week, Part-Time

Supervisor: Franco Cavaliere (845)-553-9888

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Lifeguard

Larry Bergen
07.2022 - 08.2023

Salary: $14.20 per hour

Job Type: 20 hours per week, Part-Time

Supervisor: Larry Bergen (845)-216-1859

  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Upheld hygiene standards in pool and surrounding area.

Swim Instructor

Splash and Swim
03.2019 - 03.2020

Salary: $12 per hour

Job Type: 8 hours per week, Part-Time

Supervisor: Jack Muchnick (845)-596-3086

  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.

Education

Bachelor of Science - Criminal Justice

Minot State University
Minot, ND
05-2026

High School Diploma -

North Rockland High School
Thiells, NY
06-2023

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Interactive communication skills
  • Exceptional communication
  • Guest engagement
  • Cleanliness maintenance
  • Efficient collaboration

Certification

  • CPR/AED for the Professional Rescuer - American Red Cross.

Timeline

Hostess

Badlands Restaraunt and Bar
09.2024 - Current

Sales Associate

Ulta
01.2024 - Current

Lifeguard

Larry Bergen
07.2022 - 08.2023

Server / Restaurant Hostess

Calabria Pizza
01.2022 - 01.2024

Swim Instructor

Splash and Swim
03.2019 - 03.2020

Bachelor of Science - Criminal Justice

Minot State University

High School Diploma -

North Rockland High School
Maddalena Novielli