Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Maddie Webb

Spring Hill

Summary

Dedicated employee with excellent experience in public facing industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Currently finishing my ABA recognized Paralegal Certificate program by August 2025. Seeking entry level full time employment while continuing my college education.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Cracovia Polish Restaurant
02.2024 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Front Desk Assistant

Kinetix
10.2022 - 05.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Enforced policies and procedures to increase efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.

Cashier

Michael's Arts & Crafts Store
05.2022 - 10.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Restaurant Hostess

Cracker Barrell
03.2022 - 05.2022
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Checked in with servers to confirm preparedness before seating customers.

Education

Paralegal Certificate - Law

Liberty University
Lynchburg, VA
08-2025

High School Diploma -

Dixie M. Hollins High School
Kenneth City, Fl
05-2023

Skills

  • Strong work ethic
  • Point of sale (POS) system operations
  • Positive and professional
  • Effective customer upselling and suggestive selling
  • Bookkeeping
  • Conflict resolution
  • Financial reporting
  • Reliability
  • Phone and email etiquette
  • Retail store support

Accomplishments

4 years of American Sign Language (Honors)

Certification

Paralegal Certificate (In progress-will complete by August 2025)

Timeline

Server

Cracovia Polish Restaurant
02.2024 - Current

Front Desk Assistant

Kinetix
10.2022 - 05.2023

Cashier

Michael's Arts & Crafts Store
05.2022 - 10.2022

Restaurant Hostess

Cracker Barrell
03.2022 - 05.2022

Paralegal Certificate - Law

Liberty University

High School Diploma -

Dixie M. Hollins High School

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