Madison Whiting
Jackson,MI
Summary
Results-driven bartender and server with over ten years in the hospitality industry. Proven ability to manage cash handling and inventory efficiently, thriving in fast-paced environments. Skilled in effective communication and problem solving, ensuring guest satisfaction while managing inventory and cash operations. Committed to enhancing the overall guest experience.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Knight's Steakhouse
Jackson, MI
05.2021 - Current
- Provided friendly and attentive customer service to enhance guest experience.
- Managed inventory of liquor, mixers, and supplies for daily operations.
- Handled cash register operations and processed customer payments accurately.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
Bartender/Server
Smokehouse 52 BBQ
Chelsea , MI
02.2017 - 06.2021
- Maintained clean and organized bar area to ensure efficient service.
- Provided exceptional customer service in a fast-paced dining environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Hostess/Server
Applebee's Neighborhood Grill & Bar
Jackson, MI
01.2015 - 02.2017
- Greeted guests warmly and escorted them to their tables.
- Managed reservations and maintained accurate waitlists for dining room efficiency.
- Coordinated with kitchen staff to ensure timely food delivery to tables.
- Monitored dining area for cleanliness and set tables for new guests efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Grass Lake HIgh School
Grass Lake, MI06-2015
Some College (No Degree) - Radiology
Jackson Community College
Jackson, MISkills
- Customer service
- Cash handling
- Inventory management
- Customer relationship management
- Order accuracy
- Effective communication
- Problem solving
- Attention to detail
- Fast-paced environment
References
References available upon request.
Timeline
Bartender/Server
Knight's Steakhouse
05.2021 - Current
Bartender/Server
Smokehouse 52 BBQ
02.2017 - 06.2021
Hostess/Server
Applebee's Neighborhood Grill & Bar
01.2015 - 02.2017
High School Diploma -
Grass Lake HIgh School
Some College (No Degree) - Radiology
Jackson Community College