Maddisan Haley-Hunter
Albuquerque,NM
Summary
Dynamic customer service professional with extensive experience at Select Staffing Agency, excelling in conflict resolution and active listening. Proven ability to enhance client satisfaction through effective communication and critical thinking. Skilled in data entry and Microsoft Excel, consistently delivering exceptional support and fostering positive relationships with customers and team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR
Select Staffing Agency
08.2025 - Current
- Assisted customers and providers with inquiries related to health plan coverage and billing, and resolved issues efficiently.
- Managed incoming calls, providing accurate information about services and claims
- Documented customer interactions in HRP for future reference and follow-up.
- Collaborated with team members to enhance service delivery and satisfaction among members and providers.
Personal Shopper
Locker #505 Student Clothing Bank
04.2025 - 08.2025
- Assisted students in selecting appropriate clothing based on individual preferences and needs, while providing exceptional compassion and understanding.
- Organized inventory to ensure efficient access to clothing items for shoppers.
- Provided personalized styling advice, enhancing customer satisfaction and engagement.
- Collaborated with team members to streamline shopping processes and improve service delivery.
Home Health Aide
Next Door Home Healthcare
10.2024 - 08.2025
- Assisted clients with daily living activities, ensuring comfort and safety in their home environment.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Provided companionship and emotional support, enhancing clients' overall well-being and quality of life.
- Preparing meals for clients, while adhering to dietary restrictions and needs.
Home Health Aide
1st Care of NM
08.2023 - 04.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Front Desk Receptionist
Allstar Dance Academy
12.2015 - 08.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing front desk efficiency and minimizing wait times.
- Maintained accurate records of guest information and transactions using Microsoft software.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
NHA CBCS - Medical Billing And Coding
Career Step
Albuquerque, NM11-2025
High School Diploma -
Albuquerque HighSchool
Albuquerque, NM05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
Certification
- Certified medical billing and coding specialist, NHA - November 2025
Timeline
CSR
Select Staffing Agency
08.2025 - Current
Personal Shopper
Locker #505 Student Clothing Bank
04.2025 - 08.2025
Home Health Aide
Next Door Home Healthcare
10.2024 - 08.2025
Home Health Aide
1st Care of NM
08.2023 - 04.2025
Front Desk Receptionist
Allstar Dance Academy
12.2015 - 08.2023
NHA CBCS - Medical Billing And Coding
Career Step
High School Diploma -
Albuquerque HighSchool