MADDISEN GENTRY
Seffner,FL
Summary
Detail-oriented and customer-focused financial professional with extensive experience in banking, customer service, and account management. Proven ability to manage member accounts, resolve concerns effectively, and ensure compliance with credit union policies. Committed to delivering exceptional service while fostering positive relationships, equipped with strong problem-solving skills and excellent communication abilities. Dedicated to understanding member needs and navigating complex systems seamlessly to drive positive outcomes and enhance overall member satisfaction.
Overview
3
3
years of professional experience
Work History
Member Advocate
Suncoast Credit Union
Seffner, FL
04.2025 - Current
- Provided exceptional member service by resolving inquiries and issues efficiently.
- Educated members on products and services to enhance financial literacy and engagement.
- Processed member transactions accurately, ensuring compliance with regulatory standards.
- Assisted in implementing process improvements that increased operational efficiency within the team.
- Collaborated with cross-functional teams to drive member experience initiatives and satisfaction scores.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Developed strong relationships with members, fostering trust and loyalty to the organization.
ITM Teller
Suncoast Credit Union
04.2024 - Current
- Verify identification and endorsements
- Use multiple software programs simultaneously
- Promote products to help members improve their finances
- Complete compliance training
- Balance at the end of the day
- Assisted members with account inquiries, providing exceptional service and support to enhance member satisfaction.
- Processed customer transactions efficiently and accurately, ensuring compliance with credit union policies.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
Customer Service/Barista
Dunkin’ Donuts
04.2023 - 04.2024
- Maintains a high level of customer service and satisfaction while managing orders and cash register operations.
- Demonstrates exceptional organizational skills while preparing food items quickly and accurately.
- Proven ability to work in a fast-paced environment while adhering to all safety and operational regulations.
- Collaborates with team members to ensure timely and efficient customer service.
Education
HIGH SCHOOL DIPLOMA -
Hillsborough Baptist School
Seffner01-2023
ASSOCIATE IN ARTS - Finance
Hillsborough Community College
Seffner09-2026
Skills
- Policy understanding
- Problem-solving
- Ability to prioritize tasks
- Accurate, organized, and detail-oriented
- Good written, verbal, and interpersonal communication skills
- Ability to work independently and in a team
- Regulatory compliance
- Financial literacy
Timeline
Member Advocate
Suncoast Credit Union
04.2025 - Current
ITM Teller
Suncoast Credit Union
04.2024 - Current
Customer Service/Barista
Dunkin’ Donuts
04.2023 - 04.2024
ASSOCIATE IN ARTS - Finance
Hillsborough Community College
HIGH SCHOOL DIPLOMA -
Hillsborough Baptist School