Maddison Brown
Cedar Rapids,IA
Summary
Responsible healthcare professional accomplished in scheduling and documentation management. Service oriented individual with expertise in preparing and modifying documentation and coordinating meetings. Polished communicator successful at collaborating with people of diverse backgrounds and upholding a professional office reputation.
Overview
8
8
years of professional experience
Work History
Patient Relations Specialist
University Of Iowa Hospitals And Clinics
03.2022 - Current
- Carry case load of 50 plus patient concerns
- Appointed point person when leadership is not present
- Facilitated communication between patients and various departments and staff
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Carried out day-day-day duties accurately and efficiently
- Performed multiple tasks at once, making changes to ensure high priority tasks took precedence
Pediatric Dental Assistant
University Of Iowa College Of Dentistry
08.2021 - 03.2022
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Explained treatment procedures and instructed patients on home care guidelines
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Provided diagnostic information by exposing and developing radiographic studies
Pulmonary Patient Care Technician
UnityPoint St. Luke's Hospital
11.2019 - 08.2021
- Obtained patient vital signs for 24 patients and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs and offered qualified support
- Collected and transported specimens to prepare for lab testing
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Helped stabilize and treat patients during emergent situations
- Coordinated communications, taking calls, responding to emails and interfacing with clients
Emergency Department Patient Care Technician/Unit Secretary
UnityPoint St. Luke's Hospital
11.2015 - 11.2019
- Kept healthcare teams informed with regular updates to patient charts including vitals, treatments, and responses
- Protected patients when collecting specimens by following proper aseptic techniques
- Helped stabilize and treat patients during emergent situations
- Enhanced healthcare standards through effective team collaboration and delivery of high-quality care
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Maintained organized filing system of paper and electronic documents
Education
Bachelor of Science - Buisness
SNHU
Manchester12.2026
Associate of Science -
Kirkwood Community College
Cedar Rapids08.2021
Associate of Science - Dental Assisting
Kirkwood Community College
Cedar Rapids, IA08.2021
High School Diploma -
Prairie High School
Cedar Rapids, IA05.2013
Skills
- Medical professional staff support
- Prioritization and time management
- Records management
- Detailed meeting minutes
- Problem resolution
- Working independently
- Policies and procedures
- Filing Experience
- Verbal and Written Communication
- Meeting Support
- Confidentiality Understanding
- Self-Motivated
Timeline
Patient Relations Specialist
University Of Iowa Hospitals And Clinics
03.2022 - Current
Pediatric Dental Assistant
University Of Iowa College Of Dentistry
08.2021 - 03.2022
Pulmonary Patient Care Technician
UnityPoint St. Luke's Hospital
11.2019 - 08.2021
Emergency Department Patient Care Technician/Unit Secretary
UnityPoint St. Luke's Hospital
11.2015 - 11.2019
Bachelor of Science - Buisness
SNHU
Associate of Science -
Kirkwood Community College
Associate of Science - Dental Assisting
Kirkwood Community College
High School Diploma -
Prairie High School
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