Dedicated administrative professional well-versed in communication and team building. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Patient Access Specialist II
Johns Hopkins Health System
01.2024 - 03.2024
Collaborated with clinical staff to ensure seamless coordination of care for patients.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Registrar/Call Center Representative
Mt Washington Pediatric Hospital
04.2023 - 01.2024
Greet and receive patients professionally
Validate and verify medical insurance plans of patients
Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data
Update patient accounts with registration, insurance, demographic, scheduling
Use of EMR systems such as Meditech, Epic.
NURSING UNIT SECRETARY
Mt Washington Pediatric Hospital
11.2021 - 04.2023
Served as a scribe during The Joint Commission Survey
Triaged emergency line calls to appropriate nursing and clinical staff members
Organized care for and scheduled patients for several Outpatient clinics (GI, NICU Developmental clinics) Answered phone calls and messages for multiple physicians in an outpatient medical facility, scheduling appointments and handling patient inquiries
Nursing Practice and Professional Development Specialist at Johns Hopkins Health SystemNursing Practice and Professional Development Specialist at Johns Hopkins Health System
Director of Clinical Quality and Patient Safety at Optum (UnitedHealth Group)Director of Clinical Quality and Patient Safety at Optum (UnitedHealth Group)