Maddison Coffee
Evans,GA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to multitask and engage guests effectively, while maintaining cleanliness and organization. Recognized for building lasting relationships with customers and training new staff to uphold high service standards.
Motivated Reception Assistant offering valuable contributions in all facets of administrative activities derived from diverse, 2 year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
Augusta, GA
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Reception Assistant
Bill Beazly Homes
Evans, GA
04.2021 - 05.2023
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Contributed to team efficiency by providing administrative support to various departments when needed.
- Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
- Supported smooth business operations by maintaining clean and organized reception areas, ensuring a professional appearance at all times.
- Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
Front of House Employee
Culver’s
Grovetown, GA
08.2019 - 03.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Education
High School Diploma -
Harlem High School
Harlem, GA05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Sales expertise
- Relationship management
- Multitasking and organization
- POS operation
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking Abilities
- Cool under pressure
- Excellent communication
- Filing systems
- Organization skills
- Time management
- Data entry
- Data inputting
- Documentation and reporting
- Administrative support
- Multitasking and prioritization
Timeline
Server
Buffalo Wild Wings
05.2023 - Current
Reception Assistant
Bill Beazly Homes
04.2021 - 05.2023
Front of House Employee
Culver’s
08.2019 - 03.2021
High School Diploma -
Harlem High School