MADDI GOULD
Charleston
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Roper St Francis
Charleston
01.2024 - Current
- Administered patient care, ensuring comfort and safety during treatment procedures.
- Monitored vital signs, documenting changes and reporting significant findings to nursing staff.
- Assisted in daily living activities, promoting patient independence and enhancing quality of care.
- Implemented infection control protocols, contributing to a safe healthcare environment for patients and staff.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Service Advisor
CarMax
Charleston, SC
12.2023 - 01.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered outstanding customer service by responding to inquiries.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
Clinical Technician
INOVA
Falls Church, VA
05.2022 - 07.2023
- Collected and documented vital signs to track current patient conditions
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration
- Delivered compassionate care to increase comfort and psychological, social, and spiritual well-being
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures
Inventory Team Lead
Carmax
Brandywine, MD
02.2017 - 07.2023
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Delegated tasks to team members, maximizing unique strengths and skill sets
- Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Performed scheduled inventory counts and supply audits
Administrator
Allstate Insurance
Prince Frederick, MD
12.2015 - 12.2016
- Answered and managed incoming and outgoing calls while recording accurate messages
- Obtained scanned records and uploaded them into the database
- Followed up with the customers on unresolved issues
- Sent out follow-up emails based on their renewal process
Manager
Subway
Brandywine, MD
11.2011 - 12.2015
- Managed staff of 10 sales associates, 2 team leaders and 1 assistant manager
- Counted cash drawers and made money deposits
- Recorded inventory when it dropped below predetermined levels
- Hired, trained, and evaluated personnel in sales and marketing
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Charlotte06.2029
Skills
- Critical Thinking
- Computer Skills
- Supervision & Leadership
- Microsoft Office Expertise
- Drawing Blood
- Patient Care
- IV Insertion
- Administrative Support
Certification
BLS
Timeline
Patient Care Technician
Roper St Francis
01.2024 - Current
Service Advisor
CarMax
12.2023 - 01.2024
Clinical Technician
INOVA
05.2022 - 07.2023
Inventory Team Lead
Carmax
02.2017 - 07.2023
Administrator
Allstate Insurance
12.2015 - 12.2016
Manager
Subway
11.2011 - 12.2015
Bachelor of Science - Nursing
Chamberlain College of Nursing