Maddison Lollis
Haines City,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Service Pro
Chuy's Tex-Mex
Orlando, FL
12.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Led team meetings to discuss performance improvements and share best practices.
- Resolved customer complaints effectively, fostering a positive dining experience.
Sales & Services Coordinator
Sephora
02.2024 - 02.2026
- Coordinate sales floor activities, ensuring smooth operations and excellent customer service.
- Achieved top sales performance, consistently exceeding monthly targets.
- Implemented training programs for new hires, enhancing team skills and productivity.
- Resolved customer issues efficiently, improving satisfaction and retention rates.
- Analyzed sales data to identify trends and optimize inventory management.
- Passionately leads service initiatives, boosting team morale and customer engagement.
Beauty Advisor
Sephora
09.2022 - 02.2024
- Offer tailored consultations, boosting customer retention and loyalty.
- Ensure comprehensive product knowledge and maintain an organized sales floor.
- Work with team members to meet sales goals and improve store performance.
- Collaborated with team to surpass sales targets through enhanced product presentations.
Home Chat
Sephora
07.2023 - 01.2024
- Resolved customer inquiries via chat, achieving high satisfaction scores and improving response times.
- Assisted in troubleshooting product issues, enhancing customer retention through effective solutions.
- Enhanced chat support efficiency, reducing wait times and boosting customer satisfaction.
- Provided empathetic customer service, resolving queries with a focus on retention and satisfaction.
Server/Bartender
Chuy's Tex-Mex
06.2014 - 04.2021
- Monitored inventory levels, ensuring consistent availability of necessary supplies.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
- Trained new staff on menu items, drink preparation, and customer engagement techniques to improve team performance.
Hostess
Joe's Crab Shack
06.2013 - 06.2014
- Greeted and seated guests, ensuring efficient table turnover and positive dining experiences.
- Managed reservation system, reducing wait times and improving customer satisfaction.
- Trained new host staff, enhancing team performance and service consistency.
- Resolved guest concerns promptly, maintaining high standards of hospitality.
- Collaborated with kitchen and wait staff to ensure seamless service flow.
Education
High School Diploma -
Ridge Community High School
05-2013
Skills
- Customer service
- Time management
- Team training
- Problem solving
- Collaboration
Timeline
Service Pro
Chuy's Tex-Mex
12.2025 - Current
Sales & Services Coordinator
Sephora
02.2024 - 02.2026
Home Chat
Sephora
07.2023 - 01.2024
Beauty Advisor
Sephora
09.2022 - 02.2024
Server/Bartender
Chuy's Tex-Mex
06.2014 - 04.2021
Hostess
Joe's Crab Shack
06.2013 - 06.2014
High School Diploma -
Ridge Community High School