Maddison Michon
Bay St. Louis ,Ms
Summary
Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service skills at The Blind Tiger to significantly enhance guest satisfaction. By implementing efficient bar management and engaging service techniques, I not only upheld but elevated service standards, contributing to a loyal customer base and maximizing profitability through upselling and meticulous inventory control. I have worked in a restaurant setting since I was 16 years old and this industry is my passion. I would love to be a part of your team
Overview
6
6
years of professional experience
Work History
Bartender
The Blind Tiger
Bay St. Louis
07.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender, Server
Walkons
01.2019 - 07.2021
Education
Cosmetology -
Aveda Art Institute of Cosmetology
Covington 2022
High School Diploma -
Mandeville High School
Mandeville, LA05.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Organizational ability
- Customer service expertise
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
- Alcohol awareness
- Food Service
Timeline
Bartender
The Blind Tiger
07.2021 - Current
Bartender, Server
Walkons
01.2019 - 07.2021
Cosmetology -
Aveda Art Institute of Cosmetology
High School Diploma -
Mandeville High School