Organized and efficient Front Office Administrator with over 11 years in client-facing roles. Skilled in managing front desk operations, coordinating schedules, and ensuring client confidentiality. Dedicated to enhancing customer service.
Overview
13
13
years of professional experience
2005
2005
years of post-secondary education
Work History
Front Office Administrator
Hammock Real Estate / Cinnamon Beach Vacations
Palm Coast, FL
11.2014 - 08.2025
Managed front desk operations and coordinated incoming calls and directed them to the appropriate personnel.
Supported real estate agents with administrative tasks efficiently.
Ensured client confidentiality while managing sensitive information securely.
Data entry
Assisted in the preparation of meeting agendas, documents, presentations and other materials.
MLS Coordinator.
Managed daily opening and closing procedures.
Guest Services Associate
The White Orchid
Palm Coast, FL
03.2012 - 09.2014
Greeted guests with warmth and professionalism to enhance their experience.
Managed guest inquiries and resolved concerns promptly and effectively.
Coordinated front desk operations to ensure smooth check-in and check-out processes.
Collaborated with housekeeping to ensure rooms met quality standards for guests.
Concierge services
Resolved any customer complaints or issues professionally and efficiently.
Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.