Maddisun Ellithorpe-Mazzotta
Phoenix,AZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
The Global Ambassador Hotel
10.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Implemented best practices for table setup and cleanliness, improving overall efficiency.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Private Nanny
Private
12.2022 - 02.2024
- Supervised daily activities, ensuring safety and engagement in educational play environments.
- Developed customized learning plans to foster child development and individual interests.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Title Assistant
Ascendant National Title
07.2022 - 11.2022
- Assisted in preparing and organizing title documents for processing.
- Supported team in researching property records to ensure accuracy.
- Collaborated with colleagues to streamline workflow processes.
- Maintained electronic filing systems for efficient document retrieval.
- Ensured smooth transactions for clients by preparing and submitting accurate title documents in a timely manner.
Reservation Agent
Sand Dunes Recreation
01.2021 - 06.2022
- Managed customer inquiries and reservations through phone and online platforms.
- Assisted in coordinating group bookings and special requests effectively.
- Utilized reservation software to update availability and process transactions accurately.
- Provided exceptional customer service by resolving issues and ensuring satisfaction.
- Collaborated with team members to streamline check-in procedures for guests.
- Maintained comprehensive knowledge of resort amenities and local attractions to inform guests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Supervised daily housekeeping operations to ensure cleanliness and organization throughout the facility.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections to maintain quality standards and compliance with health regulations.
Yearbook Editor
High School
01.2020 - 04.2022
- Led yearbook production process, ensuring cohesive storytelling and design alignment across all sections.
- Mentored junior staff in layout design software, enhancing team skill set and project efficiency.
- Streamlined photo selection process by establishing clear guidelines for image quality and relevance.
- Coordinated with student groups to gather content, fostering collaboration and diverse representation in publications.
- Attended school events as photographer and videographer.
- Edited writing and checked photographs to detect errors or unauthorized content.
- Streamlined high technology websites, for editing and phototshop procoesses
Education
High School Diploma -
Alamosa High School
Alamosa, CO01-2022
Skills
- Dedicated work ethic
- Outstanding customer support
- Maintain cleanliness standards
- Collaborative teamwork
- Effective sales strategies
- Proficient in suggestive selling
- Guest experience enhancement
- Strategic task management
- Expertise in guest services
Timeline
Server
The Global Ambassador Hotel
10.2023 - Current
Private Nanny
Private
12.2022 - 02.2024
Title Assistant
Ascendant National Title
07.2022 - 11.2022
Reservation Agent
Sand Dunes Recreation
01.2021 - 06.2022
Yearbook Editor
High School
01.2020 - 04.2022
High School Diploma -
Alamosa High School