Maddox Mumolo
Henderson
Summary
Dynamic and results-driven professional with extensive customer service experience at Autozone. Proven ability to build relationships and effectively troubleshoot issues, ensuring customer satisfaction. Skilled in time management and proficient in automotive maintenance, consistently maintaining a welcoming environment and handling high-pressure situations with composure.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bed, Bath and Beyond
10.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Warehouse Receiver
Big Rig Manufacturing
06.2024 - 08.2024
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
- Occasionally use forklift/picker & pallet jack to retrieve items from racks.
- Pulled parts via pull sheets for manufacturing/assembly department.
Customer Service Representative
Las Vegas Ice Center
01.2022 - 03.2024
- Responded to customer requests for Rental Skates and supports for young skaters.
- Patrolled rink during "free skate" to prevent injuries.
- Helped prepare rinks for upcoming hockey games
Customer Service Cashier
Autozone
07.2023 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted Customer with checking and replacement of batteries.
- Assisted customers with minor repairs (wipers, air filters, checking and adding fluids)
Education
General Education
Liberty High School
Henderson, NV05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Effective troubleshooting skills
- Proficient in handling concurrent responsibilities
- Proficient in relationship building
- Practical experience with automotive maintenance
- Listening skills
Timeline
Sales Associate
Bed, Bath and Beyond
10.2024 - 01.2025
Warehouse Receiver
Big Rig Manufacturing
06.2024 - 08.2024
Customer Service Cashier
Autozone
07.2023 - 09.2023
Customer Service Representative
Las Vegas Ice Center
01.2022 - 03.2024
General Education
Liberty High School
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